All sales are final. We do not offer refunds once a purchase has been completed.

However, we understand that issues may occasionally arise. In such cases, we offer exchanges under the following conditions:

• All exchange requests must be made within 7 days from the date the item is received. Exchange requests for orders received and delivered after 7 days will be politely declined.

• Items must be unused, unworn, and in their original condition.

• All original packaging, tags, and accessories (if applicable) must be intact.

• Items that show signs of use, damage, or alteration will not be eligible for exchange.
  

Please note:

• Exchanges are subject to product availability.

• Delivery fee to product return shall be borne by the customer.

• To start a return, you can contact us at hello@venus-official.com

• If your return is accepted, we’ll send you an instruction on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

• We reserve the right to reject any returns/exchanges that do not comply with the conditions stated above.

Exchanges will not be granted if the customer ordered the incorrect size/color/quantity etc.
Thank you for your understanding and for shopping with us.